Return, Refund and Cancellation Policy

In case any product is damaged on receipt, and you don’t accept the packet at the time of the delivery due to a torn or damaged product, a replacement will be provided to you and a refund may also be processed depending upon the facts and circumstances of each case.

(OR)

Cancel and Refund Policy

Not satisfied with our product? We promise a full refund for the item If you are unsatisfied with your order, especially in terms of quality and taste. We’ll be happy to refund the amount. Please return the unused item with tags within 24 hours of delivery

Unfortunately, KANBRO EATS is not offering reverse pickup, you may have to self-ship the item through a reliable local courier service. Please mention the invoice number on the address label. to the address mentioned below.

A refund/credit voucher will be issued only after the product is received at our warehouse. It may take up to 7 business days for the refund amount to reflect in your respective account (depending upon your bank).

Please pack the products properly and paste/write the address:

No. 4/217, Sakthi VIP garden, Bodhupatty Road, Nallipalayam, Namakkal – 637003

We will make a refund when you did not receive the product for 5 business days within Tamil Nadu and 10 business days outside Tamil Nadu.

Before claiming a refund, Please call the local courier hub and enquire about the status of your consignment. The whole order amount will be refunded if the order is cancelled, lost or undelivered to your preferred location.

Terms and Conditions for Returns

A refund/Coupon voucher will be issued only after the product is received at our warehouse. The refund will be initiated within 1 working day of receiving the product.

You can return either a complete order or some items from the same order.

Please use separate packets for items from separate orders.

Please make sure you seal the packet completely before handing it over to courier partners.

We cannot offer a refund when the mobile number is not reachable/switched off or buyers unavailability or wrong address or item status is In transit or shipped.